HOW TO FIND PERFECT VoIP BILLING SOL

by Adnan Khawaja on Jun 16, 2010

It is important for a VoIP billing software to incorporate the following key features: * Manage Customers * Manage Vendors * Manage Invoices and Rate Changes * Ability to correct wrong application of rates * Define services and billing plans * Manage postpaid and prepaid customers * Manage complex deal structures including bilateral, swap, hair pin etc. * Have other advance billing and OSS features like: ** Profit and loss reporting ** Products or services performance measurement ** Trend analyses and forecasts ** Dispute management VoIP billing software is generally used by wholsale VoIP operators or telecom organizations in general. Through this software IP phone companies can also benefit by automatically sending VoIP billing to the end customers or clients. Companies providing VoIP billing solution aim to achieve high performance and scalability. VoIP billing service is a complex and highly data intensive job; numerous factors have to be considered during the product/service lifecycle. The key is to have an efficient and accurate measurement of financial performance and having the flexibility to handle complex real life business problems with ease. The reliability and robustness of the system is crucial as you cannot afford the system to halt in the middle of processing millions of minutes or to send incorrect invoices to its customers. Such procedures can avoid revenue losses and potentially expensive lawsuits that can permanently put the company out of business VoIP billing needs to be tightly integrated with popular gateways, gatekeepers, proxies and soft switches from vendors like Quintum, Cisco, Sylantro, Veraz, Nextone, IPtel, Mera, and other compliant devices. Some of the other important features needed in the VoIP billing software include: * Unlimited Scalability: provides high scalability, thus saves from any further investment * Industry leading billing capabilities: provides flexible billing cycle and rating plans, provides electronic invoicing and automated email generation. * Advanced Vendor Management: allows to mange calls and vendors * Web-based administration: allows monitoring and tiered administrative rights for employees, allowing personal access only to those features which are relevant to their needs and duties. * Extensive reporting capabilities: to generate reports, statistics, and earnings comparisons. * High-performance: for providing cost-effective software solution. VoIP billing management can also be acquired as a service from Hosted Providers. A telecom operator can enter into an agreement with a hosted billing service provider to protect data confidentiality apart from other things. There are numerous advantages of having a hosted billing management system in a hosted environment where no investment is required on system, infrastructure or support. To avail these services, well known companies must be contacted that should help in developing complete solution according to the required need of the business whether of a purchase or hosted basis. vBOSS - Virtual Back Office Support System for wholesale VoIP operators (Consists of complete VoIP Billing Management and much more) (http://www.vswitch.cc/FAQ_vBoss) vBOSS is a robust hosted VoIP billing & VoIP wholesale management solution developed by DTMF Networks to cater to the needs of the wholesale VoIP operators. It has been used for billing hundreds of wholesale VoIP carriers including Tier-1 carriers from around the globe. The solution has been designed keeping in view the complexities of the VoIP switching world and provides detailed analysis, reporting and bill generation capabilities. The system is efficient and elaborate and can save up to an estimated 60- 85% of the time in operations management by switching from manual or other forms of billing systems to vBOSS. Some of the features present are unique to vBOSS that other solutions in the market have yet to understand or incorporate. The system is highly scalable to handle millions of CDRs, has high availability, supports complex business arrangements and payment mechanisms, provides role-based access to the system, advanced analytics, profit and loss reporting and much more.

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Source: This article has been written by an expert working for vSwitch VoIP billing solution.
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